Return & Exchange Policy – Mamtaz Handicrafts
At Mamtaz Handicrafts, we take pride in offering unique, handcrafted products that showcase traditional artistry. Since each item is meticulously hand-stitched and one-of-a-kind, we do not offer a complete return policy. However, we understand that customer satisfaction is important, so we provide an exchange option under specific conditions.
How to Initiate an Exchange:
If you wish to exchange an item, please follow these steps:
- Contact Us:
- Reach out to us via WhatsApp at +91 73639 93547 or email us at mamtazhandicraft@gmail.com within 3 days of receiving your order.
- Alternatively, you can use the Contact Form on our website.
- Reason for Exchange:
- Provide a brief explanation of the reason for your exchange along with order details.
- Approval & Exchange Credit:
- Once we review your request, we will approve the exchange and assign a credit value equivalent to your original purchase.
- This value will be linked to your phone number or email ID for future purchases.
- Choose Your New Product:
- Select a product or multiple products that match the exchange value.
- Share a screenshot of your selected product(s) via WhatsApp or email.
- Product Delivery:
- Upon confirmation, we will process your new order and deliver the selected product(s) to your address.
⚠️ Important Notes:
- Since all our products are handmade and unique, we do not offer complete returns or refunds.
- Exchange requests must be made within 3 days of receiving the product.
- The exchanged product(s) must be of equal or lesser value than the original purchase.
For any queries, feel free to contact us. We’re here to ensure a smooth and satisfying experience!